Job Details

Description
Job Summary:
Under general supervision, uses advanced skills gained through training and experience to provide pro-active support to financial advisors and assist with efficient, quality client service. Follows established procedures to perform routine tasks and receives general guidance and direction to perform other work with substantial variety and complexity requiring limited decision making responsibility. Extensive contact with internal and external clients to resolve most questions and problems and refers new or unusual issues to a higher level.

Essential Duties and Responsibilities:
• Interacts daily on the phone and in person with prospective and existing clients including handling basic inquiries and providing quotes.
• Solicits and receives orders for the Financial Advisor.
• May enter unsolicited trades at the direction of the Financial Advisor.
• May service less active accounts.
• Researches client and security information through the back office system.
• Processes and follows up on client documentation for proper maintenance of accounts.
• Prepares letters, forms, and spreadsheets to assist with servicing existing clients and prospecting for new clients.
• Creates and maintains records and files.
• Ensures required client paperwork is current with firm and industry requirements, rules and regulations.
• Maintains databases and creates reports using portfolio software programs.
• Assists Financial Advisors with marketing efforts including seminars, etc.
• Receives and processes securities.
• Participates in and receives cross-training, as well as assists with other operational functions as required.
• Performs other duties and responsibilities as assigned.

Knowledge, Skills, and Abilities:

Knowledge of:
• Company’s working structure, policies, mission, and strategies.
• General office practices, procedures, and methods.
• Investment concepts, practices and procedures used in the securities industry.
• Financial markets and products.

Skill in:
• Operating standard office equipment and using required software applications to produce correspondence, reports, electronic communication, spreadsheets, and databases.
• Analyzing to be able to research account information.

Ability to:
• Organize, manage, and track multiple detailed tasks and assignments with frequently changing priorities and deadlines in a fast-paced work environment.
• Handle stressful situations and provide a high level of customer service in a calm and professional manner.
• Use appropriate interpersonal styles and communicate effectively, both orally and in writing, with all organizational levels.
• Use mathematics sufficient to process account and transaction information.
• Work independently.
• Provide a high level of customer service.

Educational/Previous Experience Requirements:
• High School Diploma or equivalent and one (1) to five (5) years securities industry or related work experience preferred.
~or~
• An equivalent combination of experience, education, and/or training as approved by Human Resources.

Licenses/Certifications:
• Series 7.
• Series 63 or Series 66, if required in your state.

Hours: Normal business hours. Some additional hours may be required.

Travel Required: None Required.

Working Environment: Climate controlled office environment during normal business hours.

Job Family: Sales and Business Development.

Job Category: Team Member

Test Battery: Wonderlic Only

DISCLAIMER The preceding job description has been designed to indicate the general nature of work performed; the level of knowledge and skills typically required; and usual working conditions of this position. It is not designed to contain, or be interpreted as, a comprehensive listing of all requirements or responsibilities that may be required by employees in this position. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Please send your resume to Brian Haugen, Senior VP Investments for Emerald Coast Wealth Advisors of Raymond James & Associates, at Brian.Haugen@RaymondJames.com.