2019 Vacation Rental Housekeeping Professionals Seminar

One day Vacation Rental Housekeeping Professionals seminar. 

Chamber member Amy Demoreski, the Director of Housekeeping & Laundry for Five Star Properties serves on the board for VRHP.  She states, "I've been attending VRHP seminars and conferences for several years now. This seminar is a great opportunity to build industry knowledge and sharpen you and your team's skills to prepare for the upcoming season. I've learned an immense amount and formed excellent networking connections through VRHP that I incorporate daily in my role at Five Star Properties."

Agenda: 
 

• All roads lead to the back of the house
• Importance of working as a team
• Housekeepers the Face of the Company
• Guest service fundamentals
• Cleaning products
• Accountability - looking for and accepting feedback, self improvement
• The difference between a housekeeper and a cleaning professional and becoming a housekeeping professional
• Safety stuff that we need to know. Topics include
• • Texting and driving
  • Talking a cell phone while driving
  • Safety in a property
  • Sharps
  • Blood Bourne Pathogens
  • SDS
  • PPE

• Knowing the enemy (microbes, bed bugs, mold, etc.) 
• Embracing change and change management
• Embracing the technological wave
• Vacation Rental Housekeeping Basics
• • Standard Property Appearance
  • Service Standards
  • Follow the Wall
  • The Cleaning Process
  • Inspections
• Working with MX
• Product Demonstrations
• All roads lead to the back of the house