• Part-Time Guest Services Representative

    Silver Sands Premium Outlets
    Job Description

    This position is responsible for serving as a customer services / information source and sales agent, providing miscellaneous service, as herein defined, to guests and retailers.  This position is the front line position and Simon’s interaction with its guests; consequently, strong sales and customer service skills are essential.
     

    • Responsible for representing Simon to guests by providing high quality, efficient, friendly and energetic service
    • Delivers on all Simon Service initiatives and delivers excellent service to guests
    • Serves as “Seller” function of the Simon Gift Card program, and/or other payment products
    • Oversees daily financial management (including responsibility for own deposit and reconciliation) of all initiatives sold at Simon Guest Services including Simon Gift Cards, and other mall programs
    • Responsible for maintaining a professional physical appearance of Simon Guest Services including marketing materials; signage, displays, and ensuring that all displayed information is current and relevant
    • Ability to respond to guest and retailer inquiries and advise on the appropriate resolution
    • Implements and follows all cash handling procedures per corporate guidelines for the POS and all Simon income-generating initiatives
    • Ability to capture additional information from consumers transacting or not transacting at Simon Guest Services (e.g. email or mobile information, charity donations
    • Provides support and assistance to co-workers and to other departments as requested by supervisor; participates in team meetings and efforts to implement the center’s projects and achieve the center’s goals
    • Ensure compliance with all policies and procedures pertaining to Simon programs including Simon Gift Cards, Simon Youth Foundation, Blackhawk Retailer Program, Gift with Purchase programs and other initiatives
    • Responsible for executing on all tourism initiatives (including individual and group tours), VIP Shopper program enrollments and tracking, and other programs unique to specific centers
    • Maintains confidentiality and follows the code of ethics
    Apply Online at: https://simon.wd1.myworkdayjobs.com/Simon/job/Destin-FL/Guest-Services-Representative_R294
    Contact Information
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