• Guest Services Agent

    Compass Resorts
    Job Description
    Compass Resorts is a locally owned vacation rental management company looking for new members to add to our Guest Services team! Ideal candidates are patient, friendly, organized, and exceptional communicators.
    Our Guest Services team provides customer service for vacationing guests from our onsite resort front desk locations at The Silver Beach Towers Resort, Silver Shells Resort and Spa, and The Palms of Destin Resort and Conference Center.
    As a Guest Services Agent, you are responsible for making sure our guests always have a positive experience during their stay with Compass Resorts. Regular tasks include checking guests in and out, preparing for arrivals and departures, orienting guests to their vacation rental homes, and communicating with other departments to meet our customer’s needs. Come join a dynamic and exciting work environment that creates a culture of creativity, service, and excellence with an opportunity for growth and learning.
    Full Time Position. Flexible Schedule is a MUST!
    Roles and Responsibilities:
    • Prepare arrival packets for incoming guests
    • Check guests in and out of their vacation rentals
    • Be the problem-solving champion for our guests
    • Solicit feedback from guests about their stay at departure
    • Be a natural at keeping calm under pressure
    • Juggle a variety of incoming tasks while remaining friendly and welcoming
    • Deliver the highest standard of service to all customers
    • Always possess a positive and upbeat attitude
    Ideal Candidates will have the following:
    • Outgoing, hospitality-focused, friendly personality
    • Good computer skills, research ability
    • 1+ years of customer service experience
    • Exceptional verbal and written communication skills
    • Desire to be part of high growth, fast-paced business
    • Flexibility in work schedule with working weekends, evenings, or holidays as required
    Benefits available for Full Time Employees include:
    • Paid Holiday
    • Paid Vacation
    • Health, Dental and Vision Insurance
    • Employer matched 401(k)
    Equal Opportunity Employer
    Job Type: Full-time
    Salary: $13.00 to $13.50 /hour
     
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