• Vacation Planning Specialist

    Emerald Grande at HarborWalk Village
    Job Description

    General Description:

    • The Vacation Planning Specialist’s primary responsibility is to capture as many reservations as possible by utilizing effective selling techniques and all available tools. The ideal candidate would be self-motivated, sales-minded, customer-focused and detail-oriented with a high degree of computer literacy, the willingness to learn new processes, and the ability to merge into a dynamic work environment. This is an entry-level position.

    Compensation:

    • Hourly base pay plus commission on booked sales.

    Primary Responsibilities:

    • Assist guests by selling future reservations.
    • Promptly follow up with guest inquiry leads for second chance bookings.
    • Answer telephone calls and emails in a prescribed and professional manner.
    • Assist customers with questions regarding their existing reservations.
    • Provide general knowledge of the property and surrounding area including restaurants, entertainment, special events and general directions.
    • Deliver the highest standard of service to all customers.
    • Effectively manage daily correspondences and operational tasks to exceed customer expectations and expand customer base.

    Qualifications:

    • A minimum of two years related experience and/or training in reservation or hospitality industry. Candidates with a strong sales background in non-hospitality related field will be considered.
    • High school diploma or equivalent required.
    • Must demonstrate exceptional verbal and written communication skills, and possess excellent telephone etiquette. Ability to answer client’s questions and successfully resolve issues and/or negotiate matters related to client’s account.
    • Must maintain clear and concise documentation and positive approach to conflict resolution.
    • Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages.
    • Must possess thorough knowledge of MS Windows and Office (Word, Excel, Outlook, Explorer, etc).
    • Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
    • While performing the duties of this job, the employee is frequently required to stand, walk, sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear.
    • Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

    Job Type: Full-time

    Experience:

    • excel: 1 year (Preferred)
    • Windows: 1 year (Preferred)
    • Phone Etiquette: 1 year (Preferred)
    • Microsoft Word: 1 year (Preferred)

    Education:

    • High school or equivalent (Required)

    Benefits offered:

    • Paid time off
    • Health insurance
    • Dental insurance
    • Healthcare spending or reimbursement accounts such as HSAs or FSAs
    • Other types of insurance
    • Retirement benefits or accounts
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