TripShock Acquires Majority Stake in WaveRez Reservation Software
TripShock, celebrating 10 years of company growth and expansion, announces the launch of WaveRez.com. WaveRez, through the latest technology and innovation, is the newest solution for online reservations, resource management and customer retention.
Designed specifically for watersports and tour operators, the reservation software easily manages online bookings, controls inventory, provides customer communication and provides various services tour operators seek to help run their companies. This all-in-one booking software has been specifically designed to make tour operators’ lives easier and allow more time for other business aspects.
TripShock co-founder Greg Fisher said WaveRez was designed to be more of a niche type online application, which separates it from the many other online reservation programs available. “Many tour operators used to use a magnet board calendar for booking tours and activities. We used that same model to create the WaveRez system,” Fisher said. “However, the new software is more precise, and allows operators to maximize and simplify their services, such as boat rental time.”
How Can Current TripShock Partners Benefit?
Fisher adds that for tour operators who are already TripShock partners and those who will sign up in the future, the WaveRez software and the TripShock system talk to each other seamlessly. Syncing of a tour operator’s TripShock bookings is easy and relays TripShock bookings within the software so that operators aren’t spending precious time on the phone.”
Tour providers industry-wide, including charter fishing boats, parasail tours, boat cruises and rentals, can utilize WaveRez to elevate their business. “We want to grow this software as the best tool for water sport companies,” says Fisher. “This is essentially a full-service marketing suite; they can take advantage of the power of TripShock plus booking rentals with the software to run it.”
TripShock partners that currently use or switch to WaveRez will receive featured placement on TripShock.com as a benefit to the recent acquisition. This could be valued up to $7,000 per year based on the activity category and destination. Please contact us for more info.
WaveRez Isn’t Your Standard Reservation System
Fisher said WaveRez is different from other reservations systems because it works locally within a specific market to help simplify a companies’ reservations by offering live inventory that customers can book from wherever, whenever. This can help maximize profits by being able to fill every open boat or seat. Just one of the many valuable features of WaveRez, this customizable Rental Matrix Technology allows the easy management of a lot of equipment at one time. “Basically, it visually provides the operator and his team available inventory at any given minute,” said Fisher.
WaveRez Features Include:
Boarding Pass and Receipt Printer – With this add-on, businesses can easily print receipts and passes automatically after the customer pays.
Email Management – Makes basic communication automatic offering the ability to customize all important emails from the instructions on the confirmations to reminders for reviews after customers have already had a great time
Text Message Notifications – Integrate notifications right into a day-to-day view that allows easy communication with customers via text or email. “Email and text message notifications to customers has been a valuable feature,” said Fisher. “Operators can send out reminders or traffic details quickly to keep customers informed and prevent stragglers. We’ve also provided LiveChat and complimentary assistance.”
TripShock Integration – Alleviates the need to contact multiple companies to update availability. WaveRez automatically syncs availability with TripShock as it changes.
Rapid Inventory Control – For when changes need to be made quick and easily.
Even more features include Promo Code Ability; online reservations and booking portal with live availability; central database resource management, and mobile optimization with full capability.
What WaveRez Users Have To Say
Kristy Johnson, a 4-year Olin Marler employee in Destin, Fla., said WaveRez has simplified their life. “The texting and emailing customer feature are my favorite, because we can notify the customer in advance the time they need to arrive for their trip, what time boarding will begin, etc.,” said Johnson. “It alleviates issues with customers. I can even text them in advance to offer info on traffic, etc. and almost never have anyone miss their boat,” she continued “What I also love is that anytime I contact WaveRez, a representative contacts me back immediately.”
“The greatest benefit we see is getting the maximum profit with our current equipment,” said John Stephens, Luther’s Watersports owner in Destin. “We also like the internal use of promo codes which we personalize to our customers. And probably one of my favorite features is that customers can make reservations from wherever they’re at, and can see inventory, which is really nice. It’s very easy to get help whenever you need it, and we really like that. We’re also able to manage our cash flow and view all financial statements in one, for easier invoicing and billing, clarity on profit and loss, keeping track of tax liability, and monitoring business expenditure,” said Stephens.
What’s Next for WaveRez?
In the future, Fisher said WaveRez will continue to utilize the best technologies and innovation in working with tour operators’ needs. “And for new customers, Fisher said WaveRez will waive the deposit and setup fee to offer the opportunity for operators to try it out. He also said TripShock partners can receive a three-month premium placement on TripShock.com. For more information, contact Support@WaveRez.com.
WaveRez (formerly known as BookRS) is a web-based tour and activity reservation software with a focus on Watersports, but a versatile all-in-one online booking software for small to medium sized companies. The software features a proprietary matrix scheduling technology making it easy to book, manage and maintain rental inventory.
In 2014, co-founder John Stephens introduced a rental scheduling concept derived from an old magnet board. After using it for several years to book his own rental boats, Stephens teamed up with Greg Fisher and Alex Benko to develop a web-based concept called BookRS. BookRS was rebranded in 2019 as WaveRez due to the software’s increasing development for water-based tours and rentals.
Headquartered in Destin, Fla., but operating in destinations spanning the southeast U.S., TripShock.com is an online platform that allows users to search and book activities for vacations. Representing tour operators and tourism service providers, TripShock connects tourists with the best local businesses to create a wealth of unforgettable, family-friendly travel experiences such as deep sea fishing trips, watersport rentals, city tours, dolphin cruises and more than 1000 exciting tours and attractions.
Founded in 2009, TripShock is celebrating its 10th anniversary and has grown from a single tour provider to more than 130 tour and lodging providers throughout the Gulf Coast region. Recently named an Inc. 5000 company, TripShock provides affiliate programs to property managers, CVBs and accommodation providers. TripShock.com | Facebook.com/tripshockgulfcoast