Is your hospitality business ready for the increasing demands of guests and customers in a new decade around the corner? World recognized service expert Teresa Allen will share strategies on how to:
* Meet and Exceed Guest Service Expectations Through Lagniappe Hospitality
* Customize Service for Varied Guest Personalities and Generations
* Make it Right When Things Go Wrong.
Also, we will discover the significant positive or negative spin that results from every customer encounter with a calculation tool you can bring back to your team!
Teresa Allen has been ranked one of the world’s top service experts on GlobalGurus.org
for four consecutive years with two years at #1. Allen is author of Common Sense Service: Close Encounters on the Front Lines
and is co-author of The Service Path: Your Roadmap for Building Strong Customer Loyalty
. Teresa has shared her service expertise in presentations across the U.S. and abroad for more than 25 years. Thousands follow Teresa’s service insights via social media and her customer service blog on AllenSpeaks.com
Anyone involved in a tourism-related business or with an interest in area tourism is welcome to attend. Registration is due by 5 p.m., on Tuesday, Oct. 22.
The Tourism Committee's mission is to bring value to the Destin tourism community through training and information and to become a unified voice of hospitality-based businesses whose success is centered on the tourism industry in our area.
The cost is $25 for Destin Chamber members and $50 for non-chamber members. Registration is required, and no shows will be billed!